MASProHelp & operations
Support information
This English version is provided for convenience. In case of discrepancies, the German version prevails.
Contact
Technical, contractual and data protection enquiries: office@pock.biz. General operator contact: info@masvillach.at.
For fast handling
Please state the club, the function concerned, the time, the expected and the actual behaviour and — as far as acceptable from a data protection perspective — screenshots or technical identifiers. Do not send passwords, complete payment details or unnecessary personal data.
Prioritisation
Security incidents, complete production outages and data access problems are handled first. Questions about functionality and change requests follow. Response and recovery times are target values based on risk and are not guaranteed service levels unless individually agreed in writing.
Maintenance and third parties
Security updates and necessary maintenance may take place at short notice. Planned work is announced where possible. Disruptions at connected third-party providers can affect individual functions.
Security reports
Please report suspected vulnerabilities confidentially in line with our vulnerability disclosure policy.